Returns & Exchanges

At Cheap Cigarettes Australia, we strive to ensure every customer is satisfied with their purchase. If your product is damaged or incorrect upon arrival, we offer a straightforward return process to rectify the issue immediately.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 48 hours of receiving your order to report any defects or shipping errors.

• 2.
  Provide Documentation

  Submit clear photographs of the damaged goods and the original packaging to help us verify the claim and expedite your request.

• 3.
  Return Authorization

  Once approved, we will provide you with a Return Merchandise Authorization (RMA) number and the appropriate shipping address for your return.

• 4.
  Refund or Replacement

  After we receive and inspect the returned items, we will process a full refund to your original payment method or dispatch a replacement package.